- For Nodal Offices – Nodal offices will be able to initiate (capture, verify and submit) Withdrawal requests in the CRA system for all the three categories (Superannuation, Premature & Death).
- For Subscribers – In case of Superannuation, the subscribers can also initiate Withdrawal request in the CRA system which will subsequently have to be verified by the Nodal Office in the CRA system.
- Irrespective of whether the Withdrawal request is generated by the subscriber or Nodal Office, the physical Withdrawal request (consisting of Withdrawal Request Form generated from the CRA system after submission of the request in the CRA system duly signed by the subscribers or claimants, KYC documents and other relevant supporting documents) is to be forwarded to CRA by the concerned Nodal Office.
- The Withdrawal Request Form as well as supporting documents is to be attested by the Nodal Office forwarding the document. The Checklist for documents collected is enclosed as Annexure I.
- If physical Withdrawal request for a subscriber has already been forwarded to CRA for processing, the Nodal Office is not required to raise any further request in the CRA system.
NSDL e-Governance Infrastructure Limited 1st Floor, Times Tower,
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1. Withdrawal Request raised by a Nodal Offices in CRA system
2. Subscribers raising Withdrawal Request in CRA system
NSDL e-Governance Infrastructure Limited
Assistant Vice President
1. List of documents acceptable as Proof Identity and Address for exit under NPS (for all variants):-
Proof of Identity (Copy of any one ofthe given below documents)
Proof of Address (Copy of any one of the given blow documents)
Passport issued by Government of India.
Passport issued by Government of India.
Ration Card with Photograph.
Ration card with photograph and residential address.
Bank pass book or Certificate with
Bank Pass book or certificate with photograph and residential address.
Voters identity card with photograph and residential address
Voters Identify card with photograph and residential address.
Valid Driving license with photograph.
Valid Driving license with photograph and residential address.
PAN Card issued by income tax
Letter from any recognized public authority at the level of Gazetted officer like District Magistrate, Divisional Commissioner, BDO, Tehsildar, Mandal Revenue Officer, Jtidical Magistrate etc.
Certificate of identify with photograph signed by a Member of Parliament, or Member of Legislative Assembly.
Certificate of address with photograph signed by a Member of Parliament or member of Legislative Assembly.
Aadhar Card/letter issued by Unique Identification Authority of India.
Adhar Card/Letter issued by unique identification Authority of India ‘Clearly showing the address.
Job Cards issued by NREGA duly signed by an officer of the State Government.
Job cards issued NREGA duly signed by an Officer of the State Government.
Photo Identity card issued by
Government Defence, Paramilitary and Police Departments.
Latest Electricity/Water bill in the name of the
subscriber / Claimant and showing the address (Less than 6 months old).
Ex-Service Man Card issued by Ministry of Defence to their employees.
Latest Telephone bill in the name of thesubscriber/ Claimant and showing the address (less than 6 months old).
Photo credit Card.
Latest property/house Tax Receipt (not more than one year old).
Existing Valid registered lease agreement of the house on stamp paper (in case agreement of the house on stamp paper (in case of rented/ leased accommodation).
Identity card issued by Central /State government and its Departments, Statuary/Regulatory Authorities, Public Sector Undertakings, Scheduled Commercial Banks, Public Financial Institutions, Colleges affiliated to Universities and Professional Bodies such as ICAI, ICWAI, ICSI, Bar Council etc.
The identity card/document with address, issued by any of the following:
Central/State Government and its Departments, Statuary/Regulatory Authorities, Public Sector Undertakings, Schedules Commercial Banks, Public Financial Institution for their Employees.
- CRA will generate and communicate Claim IDs for all subscribers superannuating in the next six months. On the basis of these Claim IDs, the Nodal Office can capture withdrawal requests due to superannuation/exit at 60 years only.
- The Nodal Office will verify whether the Withdrawal Request Form has been properly filled and check whether all KYC documents have been submitted by the subscriber. The Nodal Office will initiate the request only after such verification is carried out.
- Nodal Office will login into the CRA system (www.cra-nsdl.com) using the User ID and I-Pin.
- After logging in the CRA site, the User will click on the menu ‘Transaction’ and then on the sub-menu ‘Initiate Withdrawal Request’.
- The User will enter PRAN in the designated field and submit the request.
- After submission, Claim ID will appear in the screen (in case Claim ID is generated by CRA) in case of superannuation.
- However, in case of premature exit and death cases, Claim ID field will display the message ‘Claim ID not generated’. A drop-down option will be available where User will select the type of withdrawal request from the available (whether it is Death or premature exit) option.
- The User will select the Withdrawal type and percentage of withdrawal and submit the request.
- The User will enter the bank details and nomination details based on the details submitted by the subscriber in the Withdrawal request. The details are to be supported by the documents wherever necessary (refer to the Withdrawal form for details).
- In the checklist, the User will then capture the documents submitted by subscriber. The User will then submit the request.
- The User will be requested to confirm the details captured. On confirmation, the request will be captured in the CRA system. In case of superannuation, Acknowledgement Number will be generated. In premature exit and Death cases, Claim ID will also be generated alongwith the Acknowledgement Number.
- Another Nodal Office User will login into the CRA system (www.cra-nsdl.com) using second User ID and I-Pin.
- The second User, after logging in the CRA site, will click on the menu ‘Transaction’ and then on the sub-menu ‘Authorize Transaction’.
- The Nodal Office User will have to select transaction type as ‘Withdrawal request’. After selecting the type, the User will enter the relevant PRAN as the search criterion.
- After clicking on the search button, the second Nodal Office User will be able to view the screen summary with the details of Acknowledgment Number, PRAN, Registration Date, Registered By and Request Type.
- The Nodal Office User then clicks on the Acknowledgment Number hyperlink.
- The second User will now have the view of the Withdrawal request initiated by the first Nodal Office User. The second Nodal Office User can view the signature of the subscriber and clicks on verify screen.
- The User can reject the request in case there is any mismatch or details are not proper. In case of rejection, reason is mandatory.
- The Nodal Office User will authorise the Withdrawal request provided all the details are in order. The Nodal Office can click on ‘View Form’ and check the printable version of the Withdrawal Form.
- The Nodal Office can directly click on print menu and take the printout of Withdrawal Form. The subscriber has to paste self attested photograph, sign the declarations in the withdrawal form, get the witness signatures and submit the required documents.
- The Nodal Office Official has to attest the Withdrawal Form alongwith other KYC documents. The Nodal Office will then attach covering letter and sends the withdrawal docket to CRA (to be marked to NPSCPC) for further processing.
- Nodal Office User will login into the CRA system (www.cra-nsdl.com) using the User ID and I-Pin.
- Once Nodal Office User will click the menu ‘Authorize Request’ and will click the sub-menu ‘Verify Subscriber Withdrawal Initiation’.
- The Nodal Office User will enter the combination of PRAN and Ack ID and submit the request.
- After submission of search button, the Nodal Office – User will be able to view the screen summary with the details of Acknowledgment Number, PRAN, Registration Date, Registered By and Request Type.
- The Nodal Office User will then click on the Acknowledgement Number hyperlink. The verification screen for Withdrawal request captured by Subscriber will be available to the User.
- The Nodal Office User can view subscriber signature and verify the same against the signature in the Withdrawal request. Once the Nodal Office User verifies the withdrawal request, the status of the request gets authorized.
- In case, there is any error in the details entered by the subscriber or incorrect details entered, Nodal Office User can edit the same provided the supporting documents for such details are available.
- The Nodal Office User may reject a request in case of a mismatch in the data entered, KYC documents not provided etc. Wherever a Withdrawal request is rejected, the User is required to provide the rejection reason.
- The Nodal Office should notify the subscriber in case of any modification carried out or any request rejected.
- The Second User of the Nodal Office will login into the CRA system (www.cra-nsdl.com) using his other User ID and I-Pin.
- Once Nodal Office logs into the CRA site, there is a menu of ‘Transaction’. User will click the sub-menu ‘Authorize Transaction’.
- The Nodal Office Second User will select the transaction type as ‘Withdrawal request’ and puts in ‘PRAN’ or ‘Acknowledgement Number’ and searches the request.
- After submission of search button, the authorization screen (displaying summary with the details of Acknowledgement Number, PRAN etc.) will be available to the Nodal Office User.
- The Nodal Office User will then click on the Acknowledgment Number hyperlink.
- The authorization screen for Withdrawal request verified by Nodal Office First User will then be available to the Second User. An option is available to the Second User to view signature of the subscriber. Once the User clicks on the ‘Submit’ button. In case of rejection, Nodal Office is required to provide the rejection reason.
- The Nodal Office Second User has to confirm the request in the Authorization confirmation screen. The Nodal Office can click on ‘View Form’ and view & print the Withdrawal Form.
- The Nodal Office has to attest the withdrawal form alongwith other KYC documents. The Nodal Office will then attach covering letter and sends the withdrawal docket to CRA for further processing.
All Govt ciepts./PAO’s/DDO/ POP’s, CRA St other stakeholders
Dear Sir/ Madam,
- • The accumulated pension wealth in the subscribers permanent retirement account is equal to or less than Rs.2,00,000/- at the time of superannuation for government employee subscribers or upon attaining the age of 60 years for subscribers falling under All citizen model and Corporate model.